Welcome to the Freestyle Solutions Technical Support Portal for MOM

M.O.M. Support Policy

Hours of Operation

Support Format

Support is provided via built-in "Help" within M.O.M. and within our content rich Knowledgebase, filled with articles and videos. Our Support Site also contains program updates, shipping updates and miscellaneous utilities and is always accessible with a valid support contract.
Technical Support is also available by calling (973) 237-0300 during the hours above, or by emailing momsupport@freestylesolutions.com where we have a team of skilled subject matter experts.

Service Level Goals

During business hours our target response time for full system down emergencies is 1 hour. Our target response time for general questions is 8 business hours. During non-business hours, our target response time for emergency issues is 2 hours.

Logging in to the Support Portal

Only clients with a current Freestyle Solutions support contract are allowed to access the online technical support and download site. Please enter the requested information above and click the Verify button.

Your M.O.M. System License Number can be found in the Help pull down menu on your main M.O.M. screen (choose 'About M.O.M.' and the license number is on the License Information tab.)

The zip code entered above must match the first 5-digits of the zip code that is on file at Freestyle Solutions. This may be found on support renewal notices, packing slips, letters from Freestyle Solutions, etc.

For further login information, please contact our support team at 973-237-0300 or by email at momsupport@freestylesolutions.com.

Click here to log in to your Authorize.net Payment Gateway Account

Click here to login to your First Data Gateway Account

For more information on the First Data Global Gateway, please call 800-858-3666 x729

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