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Product:     M.O.M.   SiteLINK   BizSync   Communique 

Top Rated
Gateway Error on Your SiteLINK Store for Web Order #
Product: SiteLINK
KB Article Link: Check KB Article for details
Problem: SiteLINK store owner receives email notification titled Gateway Error on Your SiteLINK Store for Web Order # xxxxxxx
Thursday, May 12, 2016
How to Perform a MOM Program Update
Product: MOM
KB Article Link: Check KB Article for details
A guide on how to download the M.O.M. program update
Tuesday, March 28, 2017
Trending
Check Your SSL for Expiration
Product: SiteLINK
KB Article Link: Check KB Article for details
If your SSL expires, shoppers will not be allowed to access secure pages, and thus unable to checkout. You will not be able to download orders through M.O.M. as well. Don't let this happen!

Click the KB link above to see how to check your SSL, so it doesn't expire without notice.

How to Train Your Seasonal Help - Guide
Product: MOM
KB Article Link: Check KB Article for details
Use this guide to train your seasonal help in the basics of MOM orders in less than one hour! This guide is part of our new Busy Season Prep series, where youll be receiving a variety of handy advice & tips for preparing MOM for the busy season. If youre in a line of business where you find yourself hiring seasonal help -- and then realizing that its time-consuming or difficult to train them to use MOM -- we want to help. Take a look at the attached Guide to Training Seasonal Help. Its a single-page document with links to short videos that teaches anyone the basics of MOM orders in less than one hour! You can learn: <ul><li>Creating regular & gift orders</li> <li>Paying for an order with different payment methods multi-pay</li> <li>Adding gift messages to the packing slip or shipping label</li> <li>Managing returns</li> <li>And a few more.</li> </ul> Download the attached guide now youll need Adobe Reader or a PDF reader to view it and let us know if it helps!

Publishing in SiteLINK 7.3
Product: SiteLINK
KB Article Link: Check KB Article for details
If youre a SiteLINK user, chances are good that youve heard about the publishing improvements in the latest version of SiteLINK, 7.3. What you might not be so familiar with are the details of what weve improved for the publishing process such as: What you should do if you cant access the SiteLINK tab when going to publishing store data from MOM Where in MOM to increase the number of days of order history to publish And other items that have been improved between SiteLINK 7 and 7.3

Contact Support via M.O.M. menu.
Product: MOM
KB Article Link: Check KB Article for details
With the new menu option in M.O.M under Self Service Portal, there is the ability to contact support. Clicking on the email address will prompt Outlook to open an email with the email address you clicked on already in the To section. If Outlook does not do this for you when you click on the email address, this KB article will help in setting up Outlook to respond accordingly.
Thursday, June 30, 2016
How To Update: Address Correction & Validation in MOM with the latest available download.
Product: MOM
KB Article Link: Check KB Article for details

If you use MOM's Address Correction & Validation Module (ACVM for short) -- or if you're curious about how it works -- join us in this webinar. 

We'll be discussing: 

  • How address validation in MOM works with ACVM
  • How ACVM updates work
  • How to install it (local vs. network)
  • How to verify addresses (at customer, global and list management levels)
  • Common issues. 
  • Q&A

NOTE: We won't be covering address validation options for SiteLINK...though it has been a feature we're exploring. 

Friday, March 17, 2017

Order Management System powered by MOM and SiteLINK