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Announcements
Upcoming Thanksgiving Holiday 2019
Product: MOM, SiteLINK

Freestyle Software will be closed on Thursday, November 28th for the Thanksgiving Holiday. A reduced Support Service will be available on Friday, November 29th from 9am to 5:30p Eastern.

If you are a M.O.M. Platinum Support, Software For Life customer and unable to process orders or a SiteLINK customer and your site is down, please call Technical Support at 973-237-0300 and emergency personnel will be notified via a pager service. For all other inquiries, please contact Freestyle Software on Monday, December 2nd.

Additionally, we offer a wide variety of support options beyond calling or emailing for support. Such as Support via built-in "Help" within M.O.M. and within our content rich Knowledgebase, filled with articles and videos. The Knowledgebase also contains program updates, shipping updates and miscellaneous utilities and is always accessible with a valid support contract.

Check out our Support Portal as well, there you will find Announcements, program updates, webinars, Trending issues.

Latest Acvm Data Update is now Available. Current Acvm will expire October 28th 2019
Product: MOM, SiteLINK

Dear Freestyle Software Customer,

This is a reminder that the current ACVM data will expire on October 28th, 2019.

The latest ACVM data will be valid until February 28th, 2020.

It is now available for download. Please note we recommend using Chrome as the browser for access and download.

We've attached the ACVM Download and Installation Guide for reference .

ACVM updates via dvd are no longer being provided.
Please use Google Chrome for access to and downloading for ACVM data

Thanks,

M.O.M Support Team
973-237-0300
momsupport@freestylesolutions.com

P.S. If you need help with ACVM please check out our knowledge base article below.
http://kb.dydacomp.com/article/AA-01163

Authorize.net Expanded Credits Capabilities E.C.C. Change
Product: MOM, SiteLINK

Dear Freestyle Software Customer,

To protect Authorize.net Accounts from suspicious activity, Expanded Credit Capabilities (ECC) has been temporarily disabled. Authorize.net is currently working on enabling this feature again but does not have a timeline on when this will be available again. 

Expanded Credit Capabilities is a feature that allows a Merchant to credit (refund) a consumer's credit card or bank account regardless of the amount of the credit and/or regardless of whether a previous debit (charge) had ever been made to such credit card or bank account via the Authorize.Net Payment Gateway. While expanding your refund capabilities, please note that enabling ECC as a part of your payment gateway account increases your exposure to possible errors.

To process refunds in M.O.M. with ECC disabled please make sure to check the option 'Validate refund transactions by matching them back to the original charge'.


Maintain -> System Information -> Global Parameter -> ICCAS Tab

Global Parameter Menu

Validate Refund Option

This option will allow users to refund transactions that meet the following criteria:

  • Transaction less than 120 days.
  • Transactions less than or equal to original charge.
  • Transactions from the same credit card.

If you need to refund a transaction that does not meet one or more of the items above. 

Please contact Authorize net to have ECC enabled again.

For more information on how to process refunds please go to https://support.authorize.net/s/article/How-do-I-refund-a-credit-card-transaction.

Sincerely,

M.O.M. Support Team
momsupport@freestylesolutions.com
(973) 237-0300
.
Software For Life - 2019 Office Hours Sessions Schedule
Product: MOM, SiteLINK

Dear Freestyle Software customers,

Happy New Year!
With the new year comes very new and exciting opportunities for collaboration and success.
One of the many benefits of being a Software For Life Customer (S.F.L.), is the ability to attend and participate in our Office Hours Sessions.

Here is our 2019 schedule. Please check the schedule on the site as these dates and topics are subject to change.
We value your input, so if you see that there are topics you would like to discuss but are not present, please let us know.
Email MOMSupport@freestyle solutions and use subject: OFFICE HOURS Comments

DATES & TIME TOPICS UPDATES
02/06/2019 - 3:00pm EST 2018 in Review & 2019 Planning
02/27/2019 - 3:00pm EST Managing Inventory
03/27/2019 - 3:00pm EST Best Practices M.O.M.
04/30/2019 - 3:00pm EST Best Practices SiteLINK
05/29/2019 - 3:00pm EST Best Practices Cart Connectors Postponed (to be rescheduled)
06/27/2019 - 3:00pm EST System Maintenance
07/31/2019 - 3:00pm EST Best Practices Cart Connectors
08/28/2019 - 3:00pm EST Preparing For The Busy Season
09/30/2019 - 3:00pm EST Payment Processing Postponed (10/03/19 same time)
10/30/2019 - 3:00pm EST Authorize.Net
Postponed (11/01/19 same time)
11/06/2019 - 3:00pm EST Order Processing & Shipping
12/11/2019 - 3:00pm EST Open Forum
Freestyle Solution Product Survey 2018
Product: MOM, SiteLINK

We recently sent out our product survey and just in case you missed it below is a copy of the email..

Dear Freestyle Customer,

As part of our effort to enable more customer feedback in our product planning and roadmap we are sending you this survey to help us start this process. This survey is designed to help us focus on those topics and issues that are important to many customers, of course the more responses we get the better informed we are about where to focus.

We will take this feedback and look to combine it with input from what we see in industry trends, regulatory and security requirements, helpdesk tickets, partner feedback and other sources. But your input does not end there. We also plan to convene focus groups that will enable us to debate the finer details and capture the requirements associated with the priority topics. There will be opportunities to be beta testers and participate in showcasing the product to other members of the focus groups and beyond.

First we ask for your help in establishing the priority areas for us to focus on.

Thank you for taking the time to complete the survey and thank you for being a Freestyle customer.

Please complete the Freestyle Product Survey here.

Tony Kyberd
President
Freestyle Solutions

Software For Life - New Program From Freestyle
Product: MOM, BizSync

Dear Freestyle Customer,

By now, you will know that Freestyle was recently acquired by Fog Software Group, a division of Constellation Software. We are excited to be a part of the Fog family and look forward to taking advantage of their considerable strength and experience in the software industry to deliver even more value to our loyal customers.

We also want to share with you the introduction of a new and enhanced software support and maintenance program called Software for Life, to better address the needs of our customers and maximize the return on your software investment.

In short, this program provides for customers who are current with a Software for Life support and maintenance contract access to future upgrades for their core licensed products for no additional fee other than your ongoing support and maintenance fees.

In addition, we will be introducing some new services and tools that will only be available to the Software for Life customers.

Launching in June 2018 the Software for Life program is available with your next maintenance and support renewal. At that time, you will notice an increase over the previous year. Introducing this change allows us to better invest the necessary time and resources required to provide long term protection for your software investment and remove future upgrade fees.

We will be in contact soon to discuss the program in further detail or if you would like to find out more information prior to your next renewal date please contact us at sales@freestylesolutions.com

Thank you for being a Freestyle customer, our relationship with you is our highest priority. We look forward to a mutually beneficial partnership for years to come.

Sincerely,

Your Freestyle Software Team 
Breaking: Fog Software Group Fog, a division of Vela Software, has completed the acquisition of Freestyle Solutions Freestyle.
Product: MOM, SiteLINK

Fog Software Group ("Fog"), a division of Vela Software, has completed the acquisition of Freestyle Solutions ("Freestyle").

Parsippany, NJ-based Freestyle provides essential order, inventory and customer management solutions that integrate easily with eCommerce platforms, driving efficiency, productivity, insight and growth for retail and fulfillment businesses.  The Freestyle solutions helps small- to medium-sized companies grow faster by automating critical back-office functions to support an expanded eCommerce presence.

Following the acquisition, Freestyle will operate as Freestyle Software, Inc., an independent division of Fog Software.

Click here for full Press Release

Fedex Ship Manager Server Version 15 Now Available.
Product: MOM
Click here to get more details.

FedEx Ship Manager Server version 15 is now Available with the latest program update for the following M.O.M. versions:

  • M.O.M. 8.05
  • M.O.M. 9 
  • M.O.M. 10

FedEx SMS 15 Intelligent Mail Package Barcode (IMPB) now complies with USPS requirement.

This now allows the use of FedEx SmartPost with your M.O.M. System.   

To get started please contact your FedEx rep to assist with the installation of FedEx SMS 15.

Need further assistance with the installation? 

  • Refer to the attached Setup and Daily Use document.
  • Contact our support team.

M.O.M. Support Team
973-237-0300
momsupport@freestylesolutions.com


Service Updates
Upcoming SiteLINK Go Live Blackout Dates
Product: SiteLINK

*updated 10/07/2019
Review the latest SiteLINK Go Live Blackout Dates on our KB: kb.dydacomp.com/article/AA-01138.

No SiteLINK stores will be scheduled to Go Live between Thursday, November 20 and Wednesday, December 04. This is an absolute block as we minimize large changes during the most critical time of the season.

Dates between Friday November 15 through Monday January 06, 2020 are subject to approval as our teams focus on support through the 'busy season'.


A "Go Live" is the date we've scheduled to upgrade or convert your live SiteLINK store to its updated version. Go Lives cover new SiteLINK stores, SiteLINK store upgrades, and SiteLINK SQL conversions.

Wednesday, November 20, 2019
9:00 AM

Order Management System powered by MOM and SiteLINK