|Upcoming Thanksgiving Holiday 2019
Product: MOM, SiteLINK
Freestyle Software will be closed on Thursday, November 28th for the Thanksgiving Holiday. A reduced Support Service will be available on Friday, November 29th from 9am to 5:30p Eastern.
If you are a M.O.M. Platinum Support, Software For Life customer and unable to process orders or a SiteLINK customer and your site is down, please call Technical Support at 973-237-0300 and emergency personnel will be notified via a pager service. For all other inquiries, please contact Freestyle Software on Monday, December 2nd.
Additionally, we offer a wide variety of support options beyond calling or emailing for support. Such as Support via built-in "Help" within M.O.M. and within our content rich Knowledgebase, filled with articles and videos. The Knowledgebase also contains program updates, shipping updates and miscellaneous utilities and is always accessible with a valid support contract.
Check out our Support Portal as well, there you will find Announcements, program updates, webinars, Trending issues.
|Latest Acvm Data Update is now Available. Current Acvm will expire October 28th 2019
Product: MOM, SiteLINKDear Freestyle Software Customer,
This is a reminder that the current ACVM data will expire on October 28th, 2019.
The latest ACVM data will be valid until February 28th, 2020.
It is now available for download. Please note we recommend using Chrome as the browser for access and download.
We've attached the ACVM Download and Installation Guide for reference .
updates via dvd are no longer being provided.
If you need help with ACVM please check out our knowledge base article
|Authorize.net Expanded Credits Capabilities E.C.C. Change
Product: MOM, SiteLINK
Dear Freestyle Software Customer,
Authorize.net Accounts from suspicious activity, Expanded
Capabilities (ECC) has been temporarily disabled.
currently working on enabling this feature again but does not have a
on when this will be available again.
Maintain -> System Information -> Global Parameter -> ICCAS Tab
This option will allow users to refund transactions that meet the following criteria:
need to refund a transaction that does not meet one or more of the
For more information on how to process refunds please go to https://support.authorize.net/s/article/How-do-I-refund-a-credit-card-transaction.
Sincerely,M.O.M. Support Team
(973) 237-0300 .
|Software For Life - 2019 Office Hours Sessions Schedule
Product: MOM, SiteLINKDear Freestyle Software customers,
Happy New Year!
With the new year comes very new and exciting opportunities for collaboration and success.
One of the many benefits of being a Software For Life Customer (S.F.L.), is the ability to attend and participate in our Office Hours Sessions.
Here is our 2019 schedule. Please check the schedule on the site as these dates and topics are subject to change.
We value your input, so if you see that there are topics you would like to discuss but are not present, please let us know.
Email MOMSupport@freestyle solutions and use subject: OFFICE HOURS Comments
|Freestyle Solution Product Survey 2018
Product: MOM, SiteLINKWe recently sent out our product survey and just in case you missed it below is a copy of the email..
Please complete the
Freestyle Product Survey here.
|Software For Life - New Program From Freestyle
Product: MOM, BizSync
Dear Freestyle Customer,
By now, you will know that Freestyle was recently acquired by Fog Software Group, a division of Constellation Software. We are excited to be a part of the Fog family and look forward to taking advantage of their considerable strength and experience in the software industry to deliver even more value to our loyal customers.We also want to share with you the introduction of a new and enhanced software support and maintenance program called Software for Life, to better address the needs of our customers and maximize the return on your software investment.
In short, this program provides for customers who are current with a Software for Life support and maintenance contract access to future upgrades for their core licensed products for no additional fee other than your ongoing support and maintenance fees.
In addition, we will be introducing some new services and tools that will only be available to the Software for Life customers.
Launching in June 2018 the Software for Life program is available with your next maintenance and support renewal. At that time, you will notice an increase over the previous year. Introducing this change allows us to better invest the necessary time and resources required to provide long term protection for your software investment and remove future upgrade fees.
We will be in contact soon to discuss the program in further detail or if you would like to find out more information prior to your next renewal date please contact us at firstname.lastname@example.org
Thank you for being a Freestyle customer, our relationship with you is our highest priority. We look forward to a mutually beneficial partnership for years to come.
Sincerely,Your Freestyle Software Team
|Breaking: Fog Software Group Fog, a division of Vela Software, has completed the acquisition of Freestyle Solutions Freestyle.
Product: MOM, SiteLINK
Fog Software Group ("Fog"), a division of Vela Software, has completed the acquisition of Freestyle Solutions ("Freestyle").
Parsippany, NJ-based Freestyle provides essential order, inventory and customer management solutions that integrate easily with eCommerce platforms, driving efficiency, productivity, insight and growth for retail and fulfillment businesses. The Freestyle solutions helps small- to medium-sized companies grow faster by automating critical back-office functions to support an expanded eCommerce presence.
Following the acquisition, Freestyle will operate as Freestyle Software, Inc., an independent division of Fog Software.
Click here for full Press Release
|Fedex Ship Manager Server Version 15 Now Available.
Product: MOMClick here to get more details.
FedEx Ship Manager Server version 15 is now Available with the latest program update for the following M.O.M. versions:
FedEx SMS 15 Intelligent Mail Package Barcode (IMPB) now complies with USPS requirement.
This now allows the use of FedEx SmartPost with your M.O.M. System.
To get started please contact your
FedEx rep to assist with
the installation of FedEx SMS 15.
M.O.M. Support Team
|Upcoming SiteLINK Go Live Blackout Dates
|Wednesday, November 20, 2019