Hello Freestyle Solutions Customers, 

The latest Address Correction and Validation Module (ACVM) data is available for download.

Please download and install the latest ACVM data before    September 28th, 2017.

The latest ACVM data is valid until   January 28th, 2018

We've attached the ACVM Download and Installation Guide for reference . 

ACVM updates via dvd are no longer being provided.  
Please proceed to download the latest ACVM update by following the attached pdf. 

Thanks,

M.O.M Support Team
973-237-0300
momsupport@freestylesolutions.com

P.S. If you need help with ACVM please check out our knowledge base article below.
http://kb.dydacomp.com/article/AA-01163  

Dear Freestyle Solutions Customer,

The latest Address Correction and Validation Module (ACVM) data will be expiring September 28th, 2017.

This notification and the  notification with the actual update links, etc... It be posted on our Support site.

Thanks,

M.O.M Support Team
973-237-0300
momsupport@freestylesolutions.com

To our customers in the path of the fast approaching Hurricane Irma, our Freestyle Solutions team would like to extend our support to your M.O.M. operations.

Please let us know, if you need assistance in preparing your operations with back-up and storage of data during these difficult times, or if you may need our help to reestablish business operations at a later date .

Feel free to contact  Freestyle Solutions Support at:
Phone: 973-237-0300
M.O.M. Support: MOMSupport@freestylesolutions.com

On behalf of the team at Freestyle Solutions,
We offer our hearts and support to the communities and customers affected by Hurricane Harvey.

To our customers in the areas affected, we would like to extend our support to your M.O.M. operations.

Please let us know, if you need assistance in preparing your operations with back-up and storage of data during these difficult times, or if you may need our help to reestablish business operations at a later date.

Feel free to contact  Freestyle Solutions Support at:
Phone: 973-237-0300
M.O.M. Support: MOMSupport@freestylesolutions.com

Please join us as we offer a series of Support Webinars in preparation for the 2017 Busy Season.
Check out the Schedule of webinars.  If you don't see  topics you are interested in, click here .
*Schedule is subject to change. Keep checking the page for any changes.

If you are a user of the USPS Mac or Mac Gold service you will be aware that the USPS are discontinuing support of the current File Transfer Protocol (FTP) effective August 31, 2017.

In order to continue the use of USPS services with M.O.M after August 31, 2017 please follow the instructions below.

NOTE THAT IF YOU TAKE NO ACTION YOU WILL NOT BE ABLE TO SHIP VIA USPS AFTER AUGUST 31, 2017.

If you are a user of the USPS Mac or Mac Gold service you will be aware that the USPS are discontinuing support of the current File Transfer Protocol (FTP) effective August 31, 2017.

 

In order to continue the use of USPS services with M.O.M after August 31, 2017 please follow the instructions below.

 

NOTE THAT IF YOU TAKE NO ACTION YOU WILL NOT BE ABLE TO SHIP VIA USPS AFTER AUGUST 31, 2017.

 

Please complete the brief questionnaire at https://www.surveymonkey.com/r/uspsshippingupdates were we will collect some additional information after which one of our Solution Specialists will contact you to discuss your options.

 

Or email your M.O.M. license number, M.O.M software version, Contact's fullname, day time telephone number and email address to shippingupdates@freestylesolutions.com

 

To confirm if you are impacted by this change please review Maintain->System Information-> Global Parameters -> Shipping Tab -> USPS sub tab Global Parameters and if one the following radio buttons are checked please contact us as described above.

 

Thank You

 

Freestyle Customer Services

shippingupdates@freestylesolutions.com

Dear Customer,    

M.O.M. update for March is now available for download from the Support Section of our website!

Included in this incremental Patch Release are listed below:

    * [Improvement] Support for Master Card 2-series cards.
    * [Improvement] HTTPS option on a single product publish.
    * [Fix] Resolved UPS Residential and Aircharges are no longer added twice.
    * [Fix] Resolved Error 12 variable lo_select in list status pending screen.
    * [Fix] Resolved Remember last look up issue on stock form reports.
    * [Fix] Resolved Invalid password issue when using save as option.
    * [Fix] Resolved Missing descriptions on report filters.
    * [Fix] Resolved Amazon tax import.

For the full list of the Patch Release, please visit release notes below.

http://support.dydacomp.com/readme10.0.htm
http://support.dydacomp.com/readme9.0.htm
http://support.dydacomp.com/readme8.05.htm

We're available at 973-237-0300 to answer your questions and/or to provide help.

Thank you,

M.O.M. Support Team
973-237-0300
momsupport@freestylesolutions.com  .

 Amazon will be discontinuing support for its 2011 Orders API (see official posting here on Amazon's Seller Central forum). This is the API built into M.O.M. V8 and earlier that connected M.O.M. to Amazon's Merchant Web Services (MWS).

Please read the following message carefully for steps on how to update M.O.M. due to an upcoming Amazon change:

Dear Customer,
Authorize.Net has now reported, that the issue with degraded API performance has now been resolved.
Please check out the status and timeline of events here.
To Subscribe for Authorize.Net updates such as this one, please visit the site at https://status.authorize.net/

Dear Customer,

As the Busy Season ramps up, Maintenance of the M.O.M. Application and Databases will become Essential to ensure all systems are

running Efficiently and System Downs are Avoided or Minimized.  

We have compiled the most common maintenance related topics from our knowledge base articles/webinars and created the

Maintenance Cheat Sheet.

• Backup - Create daily back ups to protect your data and avoid losing customer data / orders data / purchase order data / etc ...
• How to back up M.O.M. Premium (SQL Databases) 
• How to back up M.O.M. VFP (FoxPro Databases) 
• Watch Video on how to make a M.O.M. backup on the SQL server
• Watch Video on SQL Best Practices including BACKUPS.  
• Restoring M.O.M. SQL Databases - Restore most recent backup after system/server crash. 
• Log Files for M.O.M. SQL -  Log Files getting too big ? Shrink the log file and Avoid a common System Down issue "No Disc Space". 
• SQL Server Maintenance Plan for M.O.M. - Automate Backups , Rebuild Index , Clean Up History and More . 

• Reindex - Reindexing will optimize the performance of the M.O.M. application. 
• How to reindex M.O.M. VFP (FoxPro)
• How to reindex M.O.M. Premium (SQL)
• Workstation Installs - One of the most common calls to support is installing/reinstalling workstations during busy season. 
• Reasons for workstations installs:
• New / Seasonal Employees
• Permission Issues on Computer ( Windows 7 and Up ) 
• SQL User Setup 
• New/Upgraded Computer
• Check out this webinar for all you need to know About Workstation Install
• Program Updates - How to apply program updates in M.O.M. and more !
• ACVM - Learn how to Install , Maintain and Troubleshoot ACVM. (Address Correction & Validation Module)
• Shipping Rate Update - Before starting your busy season make sure to update M.O.M. with the latest shipping rates (UPS,FedEx,USPS)
  

• All About Shipping ( webinar recording )
• All About Order Editing ( webinar recording )
• Managing Holiday Orders (video tutorial)
• Big Picture MOM Setup Before a Busy Season (webinar recording)
• Guide to Training Seasonal Help (PDF)
• Streamlining Your Technical Support Call (PDF)

Dear Customer,
We have been informed that Paypal is experiencing service interruptions.
Provided below is a notice from their site:

"As a customer of Dyn Inc., PayPal is experiencing brief interruptions in service. This has prevented some of our customers from being able to pay with PayPal in certain regions. PayPal was not attacked directly, nor were any of our core services to business impacted in the disruption. We are sorry for the inconvenience, and remain committed to giving our customers around the world trusted and reliable ways to manage and move their money."

Check out the announcement on PayPals site for clients to check status and this announcement is provided here  https://www.paypal.com/us/selfhelp/home
also provided are links to an article on The Next Web site reporting the issue and Dyn, Inc incident site

The Next Web page  https://www.google.com/amp/thenextweb.com/security/2016/10/21/massive-ddos-attack-dyn-dns-causing-havoc-online/%3famp=1

Dyn, Inc's incident page  https://www.dynstatus.com/incidents/nlr4yrr162t8

Dear Authorize.Net Partner:

Authorize.Net experienced an issue during a system update on October 17th that caused a subset of previously settled transactions from September to be sent for settlement again between October 17th and 18th. This issue is no longer occurring.

Authorize.Net is currently working to address any duplicate transactions in order to resolve the duplicate funding to merchants and potential duplicate transactions to their customers. We have already contacted your affected merchants and will continue to do so as we have updates.

If your merchants contact you about this issue, please advise them to NOT take any action on these transactions while we work to address them.

We will follow up with you with any further information, including information on potential reimbursements, as it becomes available. To locate these transactions, please have your merchants follow these steps:

• Log into the Merchant Interface at https://account.authorize.net/
• Click Search from the main toolbar.
• Click Search by Batch from the menu on the left.
• Select October 18 and October 17 in the From and To drop-down boxes in the Settlement Date section.
• Click Search.
• Any impacted transactions will have a Submit Date from September 20-25.

This email is part of our  Busy Season Prep series, where you'll be receiving a variety of handy advice & tips for preparing MOM for the busy season.

Every now and then we like to highlight a video from our archives when we think it will be useful.

Re-introducing... Managing Holiday Orders.

In 18 minutes, Paul Mendelsohn discusses:

• How to create simple gift orders
• Handling gift orders for multiple recipients
• Scheduling different days to send out your gift items
• Choosing different shipping methods for your line items, in case you have a single order whose items need to go out at different times
• How to generate and send out gift reorder notices to anyone who's placed a gift order with you before
• How to print gift messages & greetings on packing slips or shipping labels

Download this video at any time here  *
(Log in using your license # and zip code)

Even though we originally created this video for MOM v8 (and it was before our company name change), the steps are 100% applicable to newer versions of MOM.

Sincerely,

MOM Support Team
973-237-0300
momsupport@freestylesolutions.com

* In case the link is not working correctly, copy & paste the following URL into your favorite web browser: http://dydacomp.host4kb.com/article/AA-00810

FedEx Ship Manager Server version 15 is now Available with the latest program update for the following M.O.M. versions:

• M.O.M. 8.05
• M.O.M. 9 
• M.O.M. 10

FedEx SMS 15 Intelligent Mail Package Barcode (IMPB) now complies with USPS requirement.

This now allows the use of FedEx SmartPost with your M.O.M. System.   

To get started please contact your FedEx rep to assist with the installation of FedEx SMS 15.

Need further assistance with the installation? 

• Refer to the attached Setup and Daily Use document.
• Contact our support team.

M.O.M. Support Team
973-237-0300
momsupport@freestylesolutions.com

Busy Season Prep series: Big Picture MOM Setup Before A Busy Season

In leading up to the busy season, this webinar touches upon critical areas of your operation, that will allow you to be more effective and better prepared for issues that may come up.

We also made some revisions:

**Updated Support and Contact information for upcoming Busy Season 2016. **

***This webinar was first published Friday, August 21, 2015.*** For owners and managers (and anyone who wants a big picture view)...In next week's webinar, you'll see the "busy season problems" we hear most from MOM users. We'll share the big issues our clients have reported over the years so that YOU can minimize and avoid those issues entirely this year -- and every year going forward. high-level recommendations for: Ensuring shipping accuracy and setup. MOM settings to configure BEFORE your busy season strikes. Handling your inventory earlier to avoid problems later. Reconciling & accounting best practices. And more! click here to see the full webinar

A new program update is available today in M.O.M. Click here to get the program update

• [Fix] Resolved Amazon Download Issue.
• [Fix] Resolved Missing Third Party Button.
• [Fix] Resolved ACVM Expiration Date Issue.
• [Fix] Resolved Issue with Country not printing on invoices in batch process for international orders.

A new program update is available today in M.O.M. Click here to get the program update

• [Improvement] Added Self Service Portal Menu Option for Quick access to Announcements, Trending Issues, Webinars, Knowledge Base , Authorize.net Status and Contact Support Information.
• [Customization] Trigger Process Update after Bin Replenishment.
• [Customization] Order Promotions - Back Ordered item to qualify for promotions.
• [Fix] Resolved Error 1526 Deadlocks on M.O.M. 9 SQL.

• [Improvement] - Added Bill to Email , Line item discount and shipping cost to EDI Sell side applicable forms.
• [Shipping] UPS and Fedex Large Package Surcharge Qualifier update ( 60 " to 48 " ).
• [Fix] Resolved Issue to allow firstname look up with lower case.
• [Fix] Resolved Error when entering non existing zip code.

PDF document with our response to Authorize.net's email about Akamai Sure Route.

Review the latest SiteLINK Go Live Blackout Dates on our KB: kb.dydacomp.com/article/AA-01138.

No SiteLINK Go Lives will be scheduled for dates between Friday 11/10/2017 and Monday 01/08/2018 without explicit approval, due to the typical retail season.

A "Go Live" is the date we've scheduled to upgrade or convert your live SiteLINK store to its updated version. Go Lives cover new SiteLINK stores, SiteLINK store upgrades, and SiteLINK SQL conversions.