Multichannel Order Manager Tech Support - SiteLINK Tech Support

Announcements / Service Updates

Product:	M.O.M. SiteLINK BizSync Communique	View:	Latest Critical Only All (Archives)

Announcements

New ACVM data is now available - Expires 11/28/22 Product: MOM, SiteLINK Dear Freestyle Solutions Software Customer, This message is a reminder that the current ACVM data will expire on Sunday, August 28th, 2022. The new ACVM data is available for download and will expire on Monday, November 28th, 2022. We recommend using the Google Chrome browser for access and downloading of the ACVM data. Please use the following Knowledge Base Article link for guidance to conduct this ACVM update: http://kb.dydacomp.com/article/AA-01163 Thank You, M.O.M. Support Team 973-237-0300 momsupport@freestylesolutions.com Please note: Freestyle Solutions is no longer providing ACVM updates via DVD.
Authorize.net Expanded Credits Capabilities E.C.C. Change Product: MOM, SiteLINK Dear Freestyle Software Customer, To protect Authorize.net Accounts from suspicious activity, Expanded Credit Capabilities (ECC) has been temporarily disabled. Authorize.net is currently working on enabling this feature again but does not have a timeline on when this will be available again. Expanded Credit Capabilities is a feature that allows a Merchant to credit (refund) a consumer's credit card or bank account regardless of the amount of the credit and/or regardless of whether a previous debit (charge) had ever been made to such credit card or bank account via the Authorize.Net Payment Gateway. While expanding your refund capabilities, please note that enabling ECC as a part of your payment gateway account increases your exposure to possible errors. To process refunds in M.O.M. with ECC disabled please make sure to check the option *'Validate refund transactions by matching them back to the original charge'. Maintain -> System Information -> Global Parameter -> ICCAS Tab* This option will allow users to refund transactions that meet the following criteria: Transaction less than 120 days. Transactions less than or equal to original charge. Transactions from the same credit card. If you need to refund a transaction that does not meet one or more of the items above. Please contact Authorize net to have ECC enabled again. Call 877 447 3938 option 6. You will be able to speak with a rep and present your case to Authorize. You can also apply here https://support.authorize.net/s/article/How-do-I-apply-for-Expanded-Credit-Capabilities-ECC For more information on how to process refunds please go to https://support.authorize.net/s/article/How-do-I-refund-a-credit-card-transaction. Sincerely, M.O.M. Support Team momsupport@freestylesolutions.com (973) 237-0300 .
Software For Life - New Program From Freestyle Product: MOM, BizSync Dear Freestyle Customer, By now, you will know that Freestyle was recently acquired by Fog Software Group, a division of Constellation Software. We are excited to be a part of the Fog family and look forward to taking advantage of their considerable strength and experience in the software industry to deliver even more value to our loyal customers. We also want to share with you the introduction of a new and enhanced software support and maintenance program called Software for Life, to better address the needs of our customers and maximize the return on your software investment. In short, this program provides for customers who are current with a Software for Life support and maintenance contract access to future upgrades for their core licensed products for no additional fee other than your ongoing support and maintenance fees. In addition, we will be introducing some new services and tools that will only be available to the Software for Life customers. Launching in June 2018 the Software for Life program is available with your next maintenance and support renewal. At that time, you will notice an increase over the previous year. Introducing this change allows us to better invest the necessary time and resources required to provide long term protection for your software investment and remove future upgrade fees. We will be in contact soon to discuss the program in further detail or if you would like to find out more information prior to your next renewal date please contact us at sales@freestylesolutions.com Thank you for being a Freestyle customer, our relationship with you is our highest priority. We look forward to a mutually beneficial partnership for years to come. Sincerely, Your Freestyle Software Team
Breaking: Fog Software Group Fog, a division of Vela Software, has completed the acquisition of Freestyle Solutions Freestyle. Product: MOM, SiteLINK Fog Software Group ("Fog"), a division of Vela Software, has completed the acquisition of Freestyle Solutions ("Freestyle"). Parsippany, NJ-based Freestyle provides essential order, inventory and customer management solutions that integrate easily with eCommerce platforms, driving efficiency, productivity, insight and growth for retail and fulfillment businesses. The Freestyle solutions helps small- to medium-sized companies grow faster by automating critical back-office functions to support an expanded eCommerce presence. Following the acquisition, Freestyle will operate as Freestyle Software, Inc., an independent division of Fog Software. Click here for full Press Release

Service Updates

Upcoming SiteLINK Go Live Blackout Dates

Product: SiteLINK

*updated 09/15/2022
Review the latest SiteLINK Go Live Blackout Dates on our KB: kb.dydacomp.com/article/AA-01138.

No SiteLINK stores will be scheduled to Go Live between Friday 11/11/2022 and Monday 01/09/2023 unless scheduled prior to 11/11/2022.

A "Go Live" is the date we've scheduled to upgrade or convert your live SiteLINK store to its updated version. Go Lives cover new SiteLINK stores, SiteLINK store upgrades, and SiteLINK SQL conversions.

Future
Friday, November 11, 2022
9:00 AM