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Announcements
New ACVM data is now available - Expires 11/28/2021
Product: MOM, SiteLINK

Dear Freestyle Solutions Software Customer,

This message is a reminder that the current ACVM data will expire on Thursday July 29th, 2021.

The new ACVM data is available for download and will expire on November 28th, 2021.

We recommend using the Google Chrome browser for access and downloading of the ACVM data.

Please use the following Knowledge Base Article link for guidance to conduct this ACVM update: http://kb.dydacomp.com/article/AA-01163

Thank You,

M.O.M. Support Team
973-237-0300
momsupport@freestylesolutions.com

Please note: Freestyle Solutions is no longer providing ACVM updates via DVD.

Authorize.net Expanded Credits Capabilities E.C.C. Change
Product: MOM, SiteLINK

Dear Freestyle Software Customer,

To protect Authorize.net Accounts from suspicious activity, Expanded Credit Capabilities (ECC) has been temporarily disabled. Authorize.net is currently working on enabling this feature again but does not have a timeline on when this will be available again. 

Expanded Credit Capabilities is a feature that allows a Merchant to credit (refund) a consumer's credit card or bank account regardless of the amount of the credit and/or regardless of whether a previous debit (charge) had ever been made to such credit card or bank account via the Authorize.Net Payment Gateway. While expanding your refund capabilities, please note that enabling ECC as a part of your payment gateway account increases your exposure to possible errors.

To process refunds in M.O.M. with ECC disabled please make sure to check the option 'Validate refund transactions by matching them back to the original charge'.


Maintain -> System Information -> Global Parameter -> ICCAS Tab

Global Parameter Menu

Validate Refund Option

This option will allow users to refund transactions that meet the following criteria:

  • Transaction less than 120 days.
  • Transactions less than or equal to original charge.
  • Transactions from the same credit card.

If you need to refund a transaction that does not meet one or more of the items above. 

Please contact Authorize net to have ECC enabled again.

For more information on how to process refunds please go to https://support.authorize.net/s/article/How-do-I-refund-a-credit-card-transaction.

Sincerely,

M.O.M. Support Team
momsupport@freestylesolutions.com
(973) 237-0300
.
Software For Life - New Program From Freestyle
Product: MOM, BizSync

Dear Freestyle Customer,

By now, you will know that Freestyle was recently acquired by Fog Software Group, a division of Constellation Software. We are excited to be a part of the Fog family and look forward to taking advantage of their considerable strength and experience in the software industry to deliver even more value to our loyal customers.

We also want to share with you the introduction of a new and enhanced software support and maintenance program called Software for Life, to better address the needs of our customers and maximize the return on your software investment.

In short, this program provides for customers who are current with a Software for Life support and maintenance contract access to future upgrades for their core licensed products for no additional fee other than your ongoing support and maintenance fees.

In addition, we will be introducing some new services and tools that will only be available to the Software for Life customers.

Launching in June 2018 the Software for Life program is available with your next maintenance and support renewal. At that time, you will notice an increase over the previous year. Introducing this change allows us to better invest the necessary time and resources required to provide long term protection for your software investment and remove future upgrade fees.

We will be in contact soon to discuss the program in further detail or if you would like to find out more information prior to your next renewal date please contact us at sales@freestylesolutions.com

Thank you for being a Freestyle customer, our relationship with you is our highest priority. We look forward to a mutually beneficial partnership for years to come.

Sincerely,

Your Freestyle Software Team 
Breaking: Fog Software Group Fog, a division of Vela Software, has completed the acquisition of Freestyle Solutions Freestyle.
Product: MOM, SiteLINK

Fog Software Group ("Fog"), a division of Vela Software, has completed the acquisition of Freestyle Solutions ("Freestyle").

Parsippany, NJ-based Freestyle provides essential order, inventory and customer management solutions that integrate easily with eCommerce platforms, driving efficiency, productivity, insight and growth for retail and fulfillment businesses.  The Freestyle solutions helps small- to medium-sized companies grow faster by automating critical back-office functions to support an expanded eCommerce presence.

Following the acquisition, Freestyle will operate as Freestyle Software, Inc., an independent division of Fog Software.

Click here for full Press Release


Service Updates
Upcoming SiteLINK Go Live Blackout Dates
Product: SiteLINK

*updated 09/14/2021
Review the latest SiteLINK Go Live Blackout Dates on our KB: kb.dydacomp.com/article/AA-01138.
November / December availability is normally limited due to the busy season and end of year holidays/vacations.

No SiteLINK stores will be scheduled to Go Live between Friday 11/12/2021 and Monday 12/06/2021 as related to the sale season surrounding the Thanksgiving holiday.

No SiteLINK stores will be scheduled to Go Live between Tuesday 12/07/2021 and Thursday 12/09/2021 unless scheduled prior to 11/11.

No SiteLINK stores will be scheduled to Go Live between Friday 12/10/2021 and Monday 01/10/2022 as related to final shipping days around the Christmas holiday and end of year or new year holidays/vacation.

A "Go Live" is the date we've scheduled to upgrade or convert your live SiteLINK store to its updated version. Go Lives cover new SiteLINK stores, SiteLINK store upgrades, and SiteLINK SQL conversions.

Future
Friday, November 12, 2021
9:00 AM

Order Management System powered by MOM and SiteLINK