Product: M.O.M.   SiteLINK   BizSync   Communique  View: Latest  Critical Only  All (Archives) 

Freestyle Software will be closed during the upcoming Independence Day Holiday
Product: MOM, SiteLINK

Freestyle Software is closed this 4th of July,  in observance of Independence Day.

If you are a M.O.M. Platinum Support customer or a Software For Life Program customer and unable to process orders or a SiteLINK customer and your site is down, please call Technical Support at 973-237-0300 and emergency personnel will be notified via a pager service.  For all other inquiries, please contact Freestyle Software July 5th after 9:00AM. 

Additionally, we offer a wide variety of support options beyond calling or emailing for support. Such as Support via built-in "Help" within M.O.M. and within our content rich Knowledgebase, filled with articles and videos and is always accessible with a valid support contract. Check out our Support Portal as well, there you will find Announcements, program updates, webinars, Trending issues.

Reminder: Current ACVM Data Update will expire 04/30/18
Product: MOM, SiteLINK


Dear Freestyle Software Customer,

This is a reminder that the current ACVM data will expire on April 30th, 2018.

The latest  ACVM data will be valid until   August 28th , 2018.

It is now available for download.  Please note we recommend using Chrome as the browser for access and download.

We've attached the ACVM Download and Installation Guide for reference

ACVM updates via dvd are no longer being provided.  
Please proceed to download the latest ACVM update by following the attached pdf. 


M.O.M Support Team

P.S. If you need help with ACVM please check out our knowledge base article below.


Software For Life - New Program From Freestyle
Product: MOM, BizSync

Dear Freestyle Customer,

By now, you will know that Freestyle was recently acquired by Fog Software Group, a division of Constellation Software. We are excited to be a part of the Fog family and look forward to taking advantage of their considerable strength and experience in the software industry to deliver even more value to our loyal customers.

We also want to share with you the introduction of a new and enhanced software support and maintenance program called Software for Life, to better address the needs of our customers and maximize the return on your software investment.

In short, this program provides for customers who are current with a Software for Life support and maintenance contract access to future upgrades for their core licensed products for no additional fee other than your ongoing support and maintenance fees.

In addition, we will be introducing some new services and tools that will only be available to the Software for Life customers.

Launching in June 2018 the Software for Life program is available with your next maintenance and support renewal. At that time, you will notice an increase over the previous year. Introducing this change allows us to better invest the necessary time and resources required to provide long term protection for your software investment and remove future upgrade fees.

We will be in contact soon to discuss the program in further detail or if you would like to find out more information prior to your next renewal date please contact us at sales@freestylesolutions.com

Thank you for being a Freestyle customer, our relationship with you is our highest priority. We look forward to a mutually beneficial partnership for years to come.


Your Freestyle Software Team 
Breaking: Fog Software Group Fog, a division of Vela Software, has completed the acquisition of Freestyle Solutions Freestyle.
Product: MOM, SiteLINK

Fog Software Group ("Fog"), a division of Vela Software, has completed the acquisition of Freestyle Solutions ("Freestyle").

Parsippany, NJ-based Freestyle provides essential order, inventory and customer management solutions that integrate easily with eCommerce platforms, driving efficiency, productivity, insight and growth for retail and fulfillment businesses.  The Freestyle solutions helps small- to medium-sized companies grow faster by automating critical back-office functions to support an expanded eCommerce presence.

Following the acquisition, Freestyle will operate as Freestyle Software, Inc., an independent division of Fog Software.

Click here for full Press Release

Current ACVM data is about to expire. The latest ACVM data is now ready for download
Product: MOM, SiteLINK

This is a reminder that the current ACVM data will expire on January 28th, 2018 .

The latest  ACVM data will be valid until   April 30 th, 2018.

It is now available for download.  Please note: we recommend using Chrome as the browser for access and download.

If you have any issues please contact  M.O.M. Support at:


Please use the link below to  access instructions  pdf,  which contains also the link to download the ACVM data.


Upcoming M.O.M. & SiteLINK Support Webinar Series Schedule
Product: MOM, SiteLINK

Please join us as we offer a series of Support Webinars in preparation for the 2017 Busy Season.
Check out the Schedule of webinars.  If you don't see  topics you are interested in, click here .
*Schedule is subject to change. Keep checking the page for any changes.

8/31/2017 BIG PICTURE M.O.M. setup before the Busy Season 1:00pm EDT-2:00pm EDT
9/7/2017 ACVM and Program updates 1:00pm EDT-2:00pm EDT
9/14/2017 Credit Card Processing 1:00pm EDT-2:00pm EDT
9/21/2017 M.O.M. Workstation Installs 1:00pm EDT-2:00pm EDT
9/28/2017 M.O.M. Common Errors 1:00pm EDT-2:00pm EDT
10/5/2017 M.O.M. Busy Season Prep 1:00pm EDT-2:00pm EDT
10/12/2017 SiteLINK 1:00pm EDT-2:00pm EDT
10/19/2017 All about Maintenance in M.O.M. 1:00pm EDT-2:00pm EDT
10/26/2017 M.O.M. Open Forum 1:00pm EDT-2:00pm EDT
11/2/2017 SiteLINK 1:00pm EDT-2:00pm EDT
11/9/2017 M.O.M. Busy Season Prep 1:00pm EDT-2:00pm EDT
11/16/2017 Support for M.O.M. & SiteLINK 1:00pm EDT-2:00pm EDT
M.O.M. Program Updates are now available
Product: MOM, SiteLINK

Dear Customer,    

M.O.M. update for March is now available for download from the Support Section of our website!

Included in this incremental Patch Release are listed below:

    * [Improvement] Support for Master Card 2-series cards.
    * [Improvement] HTTPS option on a single product publish.
    * [Fix] Resolved UPS Residential and Aircharges are no longer added twice.
    * [Fix] Resolved Error 12 variable lo_select in list status pending screen.
    * [Fix] Resolved Remember last look up issue on stock form reports.
    * [Fix] Resolved Invalid password issue when using save as option.
    * [Fix] Resolved Missing descriptions on report filters.
    * [Fix] Resolved Amazon tax import.

For the full list of the Patch Release, please visit release notes below.


We're available at 973-237-0300 to answer your questions and/or to provide help.

Thank you,

M.O.M. Support Team
momsupport@freestylesolutions.com  .

Busy Season Maintenance Cheat Sheet
Product: MOM, SiteLINK

Dear Customer,

As the Busy Season ramps up, Maintenance of the M.O.M. Application and Databases will become Essential to ensure all systems are

running Efficiently and System Downs are Avoided or Minimized.  

We have compiled the most common maintenance related topics from our knowledge base articles/webinars and created the

Maintenance Cheat Sheet.

Database Maintenance
M.O.M. Maintenance
  • Reindex - Reindexing will optimize the performance of the M.O.M. application. 
  • Workstation Installs - One of the most common calls to support is installing/reinstalling workstations during busy season. 
    • Reasons for workstations installs:
      • New / Seasonal Employees
      • Permission Issues on Computer ( Windows 7 and Up ) 
      • SQL User Setup 
      • New/Upgraded Computer
    • Check out this webinar for all you need to know About Workstation Install
  • Program Updates - How to apply program updates in M.O.M. and more !
  • ACVM - Learn how to Install , Maintain and Troubleshoot ACVM. (Address Correction & Validation Module)
  • Shipping Rate Update - Before starting your busy season make sure to update M.O.M. with the latest shipping rates (UPS,FedEx,USPS)

Did you miss any of our previous Busy Season Prep tips & tricks?

Authorize.Net Update - Important Resubmitted Transaction Issue Information
Product: MOM, SiteLINK

Here is the latest update from Authroize.Net regading the resubmitted transaction issues since October 17, 2016.

Dear Authorize.Net Partner:

This email is to follow up on our previous emails about the resubmitted transactions issue.

As we have communicated earlier, the resubmitting of previously settled transactions is no longer occurring. We are resolving the resubmitted transactions through two approaches; reversal of transactions at the processor level and Authorize.Net-generated refunds. Further information and updates regarding the resolution will continue to be provided via the Authorize.Net Support Center.

As we previously advised, please tell your merchants to not generate a customer refund outside of the Authorize.Net system as this may complicate and prolong the refund and resolution process.

Please continue to check this page for the latest information and questions you may have regarding this issue.

Support Center

If you have any questions regarding this email, please contact support.


PayPal says some customers unable to make payments due to cyber attack on Dyn
Product: MOM, SiteLINK

Dear Customer,
We have been informed that Paypal is experiencing service interruptions.
Provided below is a notice from their site:

"As a customer of Dyn Inc., PayPal is experiencing brief interruptions in service. This has prevented some of our customers from being able to pay with PayPal in certain regions. PayPal was not attacked directly, nor were any of our core services to business impacted in the disruption. We are sorry for the inconvenience, and remain committed to giving our customers around the world trusted and reliable ways to manage and move their money."

Check out the announcement on 
PayPals site for clients to check status and this announcement is provided here  https://www.paypal.com/us/selfhelp/home
also provided are links to an article on The Next Web site reporting the issue and Dyn, Inc incident site

The Next Web page  https://www.google.com/amp/thenextweb.com/security/2016/10/21/massive-ddos-attack-dyn-dns-causing-havoc-online/%3famp=1

Dyn, Inc's incident page  https://www.dynstatus.com/incidents/nlr4yrr162t8

Master gift orders in less than 20 minutes
Product: MOM, SiteLINK

This email is part of our  Busy Season Prep series, where you'll be receiving a variety of handy advice & tips for preparing MOM for the busy season.

Every now and then we like to highlight a video from our archives when we think it will be useful.

Re-introducing... Managing Holiday Orders.

In 18 minutes, Paul Mendelsohn discusses:

  • How to create simple gift orders
  • Handling gift orders for multiple recipients
  • Scheduling different days to send out your gift items
  • Choosing different shipping methods for your line items, in case you have a single order whose items need to go out at different times
  • How to generate and send out gift reorder notices to anyone who's placed a gift order with you before
  • How to print gift messages & greetings on packing slips or shipping labels

Download this video at any time here  *
(Log in using your license # and zip code)

Even though we originally created this video for MOM v8 (and it was before our company name change), the steps are 100% applicable to newer versions of MOM.


MOM Support Team

* In case the link is not working correctly, copy & paste the following URL into your favorite web browser: http://dydacomp.host4kb.com/article/AA-00810

Fedex Ship Manager Server Version 15 Now Available.
Product: MOM
Click here to get more details.

FedEx Ship Manager Server version 15 is now Available with the latest program update for the following M.O.M. versions:

  • M.O.M. 8.05
  • M.O.M. 9 
  • M.O.M. 10

FedEx SMS 15 Intelligent Mail Package Barcode (IMPB) now complies with USPS requirement.

This now allows the use of FedEx SmartPost with your M.O.M. System.   

To get started please contact your FedEx rep to assist with the installation of FedEx SMS 15.

Need further assistance with the installation? 

  • Refer to the attached Setup and Daily Use document.
  • Contact our support team.

M.O.M. Support Team

Busy Season Prep series: Big Picture MOM Setup Before A Busy Season
Product: MOM, SiteLINK

Busy Season Prep series: Big Picture MOM Setup Before A Busy Season

In leading up to the busy season, this webinar touches upon critical areas of your operation, that will allow you to be more effective and better prepared for issues that may come up.

We also made some revisions:

**Updated Support and Contact information for upcoming Busy Season 2016. **

***This webinar was first published Friday, August 21, 2015.*** For owners and managers (and anyone who wants a big picture view)...In next week's webinar, you'll see the "busy season problems" we hear most from MOM users. We'll share the big issues our clients have reported over the years so that YOU can minimize and avoid those issues entirely this year -- and every year going forward. high-level recommendations for: Ensuring shipping accuracy and setup. MOM settings to configure BEFORE your busy season strikes. Handling your inventory earlier to avoid problems later. Reconciling & accounting best practices. And more! click here to see the full webinar

Response to Authorize.net Akamai Sure Route email.
Product: MOM, SiteLINK
Click here to get more details.

PDF document with our response to Authorize.net's email about Akamai Sure Route.

Service Updates
Upcoming SiteLINK Go Live Blackout Dates
Product: SiteLINK

*updated 07/13/2018
Review the latest SiteLINK Go Live Blackout Dates on our KB: kb.dydacomp.com/article/AA-01138.

SiteLINK Go Lives will be limited to Tuesdays and Wednesdays now through 08/13/2018.
No Go Lives will be scheduled between Wed 08/29 and Tue 09/04 due to the Labor Day Holiday.

A "Go Live" is the date we've scheduled to upgrade or convert your live SiteLINK store to its updated version. Go Lives cover new SiteLINK stores, SiteLINK store upgrades, and SiteLINK SQL conversions.

Monday, May 14, 2018
9:00 AM

Order Management System powered by MOM and SiteLINK