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Announcements / Service Updates
Product: M.O.M.   SiteLINK   BizSync   Communique  View: Latest  Critical Only  All (Archives) 

Announcements
Special Announcement on Possible Service Disruptions 06/16/2020 - Update
Product: MOM, SiteLINK

Dear Freestyle Software Customer,

We had an outside event that may have impacted  access to the support site or possible disruption with Shippo services or Ebay Auction Lister .  The issues have been resolved and you should not have any issues. 

If you were impacted earlier today please contact support at MOMSupport@freestylesolutions.com and we will gladly assist.

  

Christian Lavrador

Director Customer Service

Freestyle Software

Special Announcement on Possible Service Disruptions 06/16/2020
Product: MOM, SiteLINK

Dear Freestyle Software Customer,

We are aware of an outside event that may impact  access to the support site or possible disruption with Shippo services or Ebay Auction Lister .  If you do experience any issues please contact support at MOMSupport@freestylesolutions.com and we will gladly assist.

We expect full resolution by 3:00pm EST. Meanwhile we will provide any updates should there be any change to the expected resolution time.

  

Christian Lavrador

Director Customer Service

Freestyle Software
Current ACVM DATA will expire 05/30/20. Please download the latest Data Update
Product: MOM, SiteLINK

Dear Freestyle Software Customer,

This is a reminder that the current ACVM data will expire on May 30th , 2020 .

We encourage you always to check the support site announcement page just in case you have not checked your email or if  email notification was missed..

The latest ACVM data will be valid until  September 28th, 2020 .

It is now available for download. Please note we recommend using Chrome as the browser for access and download.

ACVM updates via dvd are no longer being provided.
Please use Google Chrome for access to and downloading for ACVM data

Thanks,

M.O.M Support Team
973-237-0300
momsupport@freestylesolutions.com

P.S. If you need help with ACVM please check out our knowledge base article below.
http://kb.dydacomp.com/article/AA-01163

Official Shippo Announcement on TLS changes
Product: MOM, SiteLINK

Final Reminder: We're making an update

Support for TLS1.0 & 1.1 to the Shippo API to end on April 30, 2020.

Starting April 30, 2020, all requests to the Shippo API must use TLS 1.2 and above. We've decided to make this change in the best interest of our users so we stay up to date with modern encryption, security protocols, and practices.

 

TLS 1.0 and 1.1 will no longer be supported for requests to the Shippo API. All client applications using the Shippo API will be required to support TLS 1.2. If you use integrations that don’t support TLS 1.2 and above, please read the rationale and steps needed for continued operation below.

 

Why are we removing support for TLS 1.0 and TLS 1.1?

TLS 1.0 and TLS 1.1 are out-of-date protocols that don't support many newer - and more secure - cryptographic algorithms. Older versions of TLS contain security vulnerabilities that attackers can exploit. A vast majority of encrypted internet traffic already uses TLS 1.2, which was introduced over a decade ago.

 

The Internet Engineering Task Force (IETF) is also officially planning to deprecate these protocols. As of March 2020, all major browsers such as Google Chrome, Microsoft Internet Explorer, Apple Safari, and Mozilla Firefox will no longer support TLS 1.0 and 1.1.

 

Who will be impacted?

You are receiving this email because in the last 90 days, you have accessed the Shippo API using TLS1.0 or TLS1.1. We request that you update your Shippo integration to use a minimum of TLS 1.2.

 

What will happen if I don't update my integration by the deadline?

Any integration that doesn't support TLS 1.2 won't be able to successfully negotiate a connection and will start seeing connection request failures to the Shippo API. This means integrations that are not updated will be unable to communicate with the Shippo API.

Have questions? Need help? If you have any trouble with the above, e-mail us at support@goshippo.com and we'll be able to help!

 

MOM Shipping Service Update Announcement
Product: MOM, SiteLINK

Dear Freestyle Software Customers,

If you are a Shippo customer you may have already received a notice regarding the upcoming TLS changes scheduled for April 30, 2020.  
The changes Shippo is implementing for TLS will require a M.O.M. Shipping Service Update. The M.O.M. Shipping Service Update is now available to download on our support website.

Why the change ?

TLS 1.0 and TLS 1.1 are out-of-date protocols that don't support many newer - and more secure - cryptographic algorithms. 
Older versions of TLS contain security vulnerabilities that attackers can exploit. A vast majority of 
encrypted internet traffic already uses TLS 1.2, which was introduced over a decade ago.
The Internet Engineering Task Force (IETF) is also officially planning to deprecate these protocols.
As of March 2020, all major browsers such as Google Chrome, Microsoft Internet Explorer, Apple Safari, and Mozilla Firefox will no longer support TLS 1.0 and 1.1.

What  does this mean ?

This means that TLS 1.0 and TLS 1.1 will no longer be supported for request to the Shippo API . Clients that don't support TLS 1.2 will not be 
able to successfully negotiate a connection and will start seeing connection request failures to Shippo. The connection request failures will result in not being able to successfully print shipping labels in your M.O.M. system.

What do I need to do?

The M.O.M. Shipping Service is now available for your to download on our support site. If you need assistance please email our support team at momsupport@freestylesolutions.com with the subject line "Shippo TLS changes"  and
our support team will schedule your M.O.M. Shipping Service Update to avoid any service disruptions.  

Please click the link below to see Shippo letter in case you did not receive it.
Shippo Letter

If you are M.O.M. Hosted Customer

These efforts will be handled by our Support and Infrastructure teams. 
We will be contacting you to schedule the work in your environment.

Note this only applies for M.O.M. hosted by Freestyle Software

If any of your MOM workstation is lower than 8.1 (windows 7 or windows 8)

The Microsoft article link below,  there are two items need to be done:

    1.) Make sure that Windows 7 or Windows 8 PC has the latest Microsoft Patches
    2.) In the section "Easy Fix", click download button and follow the steps as explained in the Microsoft article above.  I have also pasted below:

Easy fix

    To add the DefaultSecureProtocols registry subkey automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.

Notes

  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the easy fix solution to a flash drive or a CD and then run it on the computer that has the problem.

Download Link Below:
https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in

These changes to your environment unless you are a M.O.M. hosted customer must be conducted by your I.T./Infrustructure team.  The guidance

and instructions listed above should be provided to your I.T. / Infrustructure team to complete the changes.


Sincerely,
Ian Ouano, Director of Product Management
Chris Lavrador, Director of Customer Services .
Latest ACVM UPDATE is now available. Current ACVM expires 02/28/2020
Product: MOM, SiteLINK

Dear Freestyle Software Customer,

This is a reminder that the current ACVM data will expire on February 28th , 2020 .

It has been posted on the Support site since October and we encourage you to check the site, your records and check in with us as well.

The latest ACVM data will be valid until May30th , 2020 .

It is now available for download. Please note we recommend using Chrome as the browser for access and download.

ACVM updates via dvd are no longer being provided.
Please use Google Chrome for access to and downloading for ACVM data

Thanks,

M.O.M Support Team
973-237-0300
momsupport@freestylesolutions.com

P.S. If you need help with ACVM please check out our knowledge base article below.
http://kb.dydacomp.com/article/AA-01163

Authorize.net Expanded Credits Capabilities E.C.C. Change
Product: MOM, SiteLINK

Dear Freestyle Software Customer,

To protect Authorize.net Accounts from suspicious activity, Expanded Credit Capabilities (ECC) has been temporarily disabled. Authorize.net is currently working on enabling this feature again but does not have a timeline on when this will be available again. 

Expanded Credit Capabilities is a feature that allows a Merchant to credit (refund) a consumer's credit card or bank account regardless of the amount of the credit and/or regardless of whether a previous debit (charge) had ever been made to such credit card or bank account via the Authorize.Net Payment Gateway. While expanding your refund capabilities, please note that enabling ECC as a part of your payment gateway account increases your exposure to possible errors.

To process refunds in M.O.M. with ECC disabled please make sure to check the option 'Validate refund transactions by matching them back to the original charge'.


Maintain -> System Information -> Global Parameter -> ICCAS Tab

Global Parameter Menu

Validate Refund Option

This option will allow users to refund transactions that meet the following criteria:

  • Transaction less than 120 days.
  • Transactions less than or equal to original charge.
  • Transactions from the same credit card.

If you need to refund a transaction that does not meet one or more of the items above. 

Please contact Authorize net to have ECC enabled again.

For more information on how to process refunds please go to https://support.authorize.net/s/article/How-do-I-refund-a-credit-card-transaction.

Sincerely,

M.O.M. Support Team
momsupport@freestylesolutions.com
(973) 237-0300 .
Software For Life - 2019 Office Hours Sessions Schedule
Product: MOM, SiteLINK

Dear Freestyle Software customers,

Happy New Year!
With the new year comes very new and exciting opportunities for collaboration and success.
One of the many benefits of being a Software For Life Customer (S.F.L.), is the ability to attend and participate in our Office Hours Sessions.

Here is our 2019 schedule. Please check the schedule on the site as these dates and topics are subject to change.
We value your input, so if you see that there are topics you would like to discuss but are not present, please let us know.
Email MOMSupport@freestyle solutions and use subject: OFFICE HOURS Comments

DATES & TIME TOPICS UPDATES
02/06/2019 - 3:00pm EST 2018 in Review & 2019 Planning
02/27/2019 - 3:00pm EST Managing Inventory
03/27/2019 - 3:00pm EST Best Practices M.O.M.
04/30/2019 - 3:00pm EST Best Practices SiteLINK
05/29/2019 - 3:00pm EST Best Practices Cart Connectors Postponed (to be rescheduled)
06/27/2019 - 3:00pm EST System Maintenance
07/31/2019 - 3:00pm EST Best Practices Cart Connectors
08/28/2019 - 3:00pm EST Preparing For The Busy Season
09/30/2019 - 3:00pm EST Payment Processing Postponed (10/03/19 same time)
10/30/2019 - 3:00pm EST Authorize.Net
Postponed (11/01/19 same time)
11/06/2019 - 3:00pm EST Order Processing & Shipping
12/11/2019 - 3:00pm EST Open Forum
Freestyle Solution Product Survey 2018
Product: MOM, SiteLINK

We recently sent out our product survey and just in case you missed it below is a copy of the email..

Dear Freestyle Customer,

As part of our effort to enable more customer feedback in our product planning and roadmap we are sending you this survey to help us start this process. This survey is designed to help us focus on those topics and issues that are important to many customers, of course the more responses we get the better informed we are about where to focus.

We will take this feedback and look to combine it with input from what we see in industry trends, regulatory and security requirements, helpdesk tickets, partner feedback and other sources. But your input does not end there. We also plan to convene focus groups that will enable us to debate the finer details and capture the requirements associated with the priority topics. There will be opportunities to be beta testers and participate in showcasing the product to other members of the focus groups and beyond.

First we ask for your help in establishing the priority areas for us to focus on.

Thank you for taking the time to complete the survey and thank you for being a Freestyle customer.

Please complete the Freestyle Product Survey here.

Tony Kyberd
President
Freestyle Solutions
Software For Life - New Program From Freestyle
Product: MOM, BizSync

Dear Freestyle Customer,

By now, you will know that Freestyle was recently acquired by Fog Software Group, a division of Constellation Software. We are excited to be a part of the Fog family and look forward to taking advantage of their considerable strength and experience in the software industry to deliver even more value to our loyal customers.

We also want to share with you the introduction of a new and enhanced software support and maintenance program called Software for Life, to better address the needs of our customers and maximize the return on your software investment.

In short, this program provides for customers who are current with a Software for Life support and maintenance contract access to future upgrades for their core licensed products for no additional fee other than your ongoing support and maintenance fees.

In addition, we will be introducing some new services and tools that will only be available to the Software for Life customers.

Launching in June 2018 the Software for Life program is available with your next maintenance and support renewal. At that time, you will notice an increase over the previous year. Introducing this change allows us to better invest the necessary time and resources required to provide long term protection for your software investment and remove future upgrade fees.

We will be in contact soon to discuss the program in further detail or if you would like to find out more information prior to your next renewal date please contact us at sales@freestylesolutions.com

Thank you for being a Freestyle customer, our relationship with you is our highest priority. We look forward to a mutually beneficial partnership for years to come.

Sincerely,

Your Freestyle Software Team 
Breaking: Fog Software Group Fog, a division of Vela Software, has completed the acquisition of Freestyle Solutions Freestyle.
Product: MOM, SiteLINK

Fog Software Group ("Fog"), a division of Vela Software, has completed the acquisition of Freestyle Solutions ("Freestyle").

Parsippany, NJ-based Freestyle provides essential order, inventory and customer management solutions that integrate easily with eCommerce platforms, driving efficiency, productivity, insight and growth for retail and fulfillment businesses.  The Freestyle solutions helps small- to medium-sized companies grow faster by automating critical back-office functions to support an expanded eCommerce presence.

Following the acquisition, Freestyle will operate as Freestyle Software, Inc., an independent division of Fog Software.

Click here for full Press Release

Fedex Ship Manager Server Version 15 Now Available.
Product: MOM
Click here to get more details.

FedEx Ship Manager Server version 15 is now Available with the latest program update for the following M.O.M. versions:

  • M.O.M. 8.05
  • M.O.M. 9 
  • M.O.M. 10

FedEx SMS 15 Intelligent Mail Package Barcode (IMPB) now complies with USPS requirement.

This now allows the use of FedEx SmartPost with your M.O.M. System.   

To get started please contact your FedEx rep to assist with the installation of FedEx SMS 15.

Need further assistance with the installation? 

  • Refer to the attached Setup and Daily Use document.
  • Contact our support team.

M.O.M. Support Team
973-237-0300
momsupport@freestylesolutions.com

Service Updates
SiteLINK Maintenance April 2020
Product: SiteLINK

Off hours SiteLINK Infrastructure updates including upgraded anti-virus software.

Dear SiteLINK customers,

Please note that beginning April 20th we will be conducting maintenance updates on the SiteLINK infrastructure, including the installation of upgraded virus scanning software. Part of the update process will require a server reboot and we expect any disruption to be no more than 15 minutes per server.

All maintenance work will be conducted out of hours to minimize the impact of the downtime on your SiteLINK store.

We will advise you once all of the updates have been completed.

Please contact SiteLINKSupport@freestylesolutions.com should you have any questions.

SiteLINK Team
973-237-0300
SiteLINKSupport@freestylesolutions.com
 Monday, April 20, 2020
12:00 AM
Upcoming SiteLINK Go Live Blackout Dates
Product: SiteLINK

*updated 07/17/2020
Review the latest SiteLINK Go Live Blackout Dates on our KB: kb.dydacomp.com/article/AA-01138.

No SiteLINK stores will be scheduled to Go Live between Thursday 09/03/2020 and Tuesday 09/08/2020.

A "Go Live" is the date we've scheduled to upgrade or convert your live SiteLINK store to its updated version. Go Lives cover new SiteLINK stores, SiteLINK store upgrades, and SiteLINK SQL conversions.

Future
Thursday, September 3, 2020
9:00 AM

Order Management System powered by MOM and SiteLINK