Dear Freestyle Software Customer,

This is a reminder that the current ACVM data will expire on September 28th , 2020 .

The latest ACVM data will be valid until December 29th , 2020 .

It is now available for download. Please note we recommend using Chrome as the browser for access and download.

ACVM updates via dvd are no longer being provided.
Please use Google Chrome for access to and downloading for ACVM data

Thanks,

M.O.M Support Team
973-237-0300
momsupport@freestylesolutions.com

Dear Freestyle Software Customer,

This is a reminder that the current ACVM data will expire on May 30th , 2020 .

We encourage you always to check the support site announcement page just in case you have not checked your email or if  email notification was missed..

The latest ACVM data will be valid until  September 28th, 2020 .

It is now available for download. Please note we recommend using Chrome as the browser for access and download.

ACVM updates via dvd are no longer being provided.
Please use Google Chrome for access to and downloading for ACVM data

Thanks,

M.O.M Support Team
973-237-0300
momsupport@freestylesolutions.com

Dear Freestyle Software Customer,

To protect Authorize.net Accounts from suspicious activity, Expanded Credit Capabilities (ECC) has been temporarily disabled. Authorize.net is currently working on enabling this feature again but does not have a timeline on when this will be available again. 

Expanded Credit Capabilities is a feature that allows a Merchant to credit (refund) a consumer's credit card or bank account regardless of the amount of the credit and/or regardless of whether a previous debit (charge) had ever been made to such credit card or bank account via the Authorize.Net Payment Gateway. While expanding your refund capabilities, please note that enabling ECC as a part of your payment gateway account increases your exposure to possible errors.

To process refunds in M.O.M. with ECC disabled please make sure to check the option 'Validate refund transactions by matching them back to the original charge'.

Dear Freestyle Software customers,

Happy New Year!
With the new year comes very new and exciting opportunities for collaboration and success.
One of the many benefits of being a Software For Life Customer (S.F.L.), is the ability to attend and participate in our Office Hours Sessions.

We recently sent out our product survey and just in case you missed it below is a copy of the email..

Dear Freestyle Customer,

As part of our effort to enable more customer feedback in our product planning and roadmap we are sending you this survey to help us start this process. This survey is designed to help us focus on those topics and issues that are important to many customers, of course the more responses we get the better informed we are about where to focus.

We will take this feedback and look to combine it with input from what we see in industry trends, regulatory and security requirements, helpdesk tickets, partner feedback and other sources. But your input does not end there. We also plan to convene focus groups that will enable us to debate the finer details and capture the requirements associated with the priority topics. There will be opportunities to be beta testers and participate in showcasing the product to other members of the focus groups and beyond.

First we ask for your help in establishing the priority areas for us to focus on.

Thank you for taking the time to complete the survey and thank you for being a Freestyle customer.

Please complete the Freestyle Product Survey here.

Tony Kyberd
President
Freestyle Solutions

Dear Freestyle Customer,

By now, you will know that Freestyle was recently acquired by Fog Software Group, a division of Constellation Software. We are excited to be a part of the Fog family and look forward to taking advantage of their considerable strength and experience in the software industry to deliver even more value to our loyal customers.

Fog Software Group ("Fog"), a division of Vela Software, has completed the acquisition of Freestyle Solutions ("Freestyle").

Parsippany, NJ-based Freestyle provides essential order, inventory and customer management solutions that integrate easily with eCommerce platforms, driving efficiency, productivity, insight and growth for retail and fulfillment businesses.  The Freestyle solutions helps small- to medium-sized companies grow faster by automating critical back-office functions to support an expanded eCommerce presence.

Following the acquisition, Freestyle will operate as Freestyle Software, Inc., an independent division of Fog Software.

Click here for full Press Release

FedEx Ship Manager Server version 15 is now Available with the latest program update for the following M.O.M. versions:

• M.O.M. 8.05
• M.O.M. 9 
• M.O.M. 10

FedEx SMS 15 Intelligent Mail Package Barcode (IMPB) now complies with USPS requirement.

This now allows the use of FedEx SmartPost with your M.O.M. System.   

To get started please contact your FedEx rep to assist with the installation of FedEx SMS 15.

Need further assistance with the installation? 

• Refer to the attached Setup and Daily Use document.
• Contact our support team.

M.O.M. Support Team
973-237-0300
momsupport@freestylesolutions.com

Update 09/21 1700 ET: Stability continues. Monitoring continues, as does research into the true root cause.

Update 09/18 1730 ET: Environment has remained stable over the last 24 hours as we continue to monitor. As noted, if any significant changes occur, we will email the SiteLINK community. If no issues are observed over the weekend, next update will be on 09/21.

Update 09/17 1800 ET: We continue to monitor and fine tune changes, seeing significant improvement in stability. Updates will continue here and if there are any significant changes or concerns we will email to the SiteLINK community.

Update 09/16 1800 ET: As we continue to monitor and fine tune the changes we have put in place, we are seeing significant improvement overall.

Update 09/15 1100 ET: No further reports nor evidence of issues. Teams will continue to both monitor results and research root cause.

Update 09/14 1730 ET: Most recent change will be applied to all servers as results are positive after monitoring. Teams will continue to both monitor results and research root cause. Next update expected 09/15 by 11a ET.

Update 09/14 1201 ET: A second infrastructure change is being applied to a select set of servers beginning this morning. Teams will monitor results while continuing to troubleshoot for root cause. Next update expected by 7p ET.

Update 09/13 1130 ET: Changes to be expanded to additional servers as monitoring and investigation for cause continues. Next update expected by Noon ET on 09/14.

Update 09/12 1200 ET: Teams continue to monitor changes in place and separately continue to investigate cause on servers where changes were not applied. Next update expected by Noon ET on 09/13.

Update 09/11 1830 ET: Teams are monitoring an infrastructure level change put in place around 1700 ET on a limited set of servers. The issue is expected to persist with those servers not updated. Next update expected around Noon ET on 09/12.

Update 09/10 1700 ET: Infrastructure and Development teams continue to troubleshoot to identify the cause.

All SiteLINK Clients,

We are investigating an issue where SiteLINK stores are intermittently resetting. This affects all versions and may lead to a site down scenario that displays a 503 Service Unavailable error on the home page. This may also impact order placement where the shopper needs to re-enter information leading to checkout due to the session being dropped with the reset.

The SiteLINK team is being alerted from our monitoring system for each event that leads to the '503 - Service Unavailable' message and restarting the service manually for any store affected. It is not necessary to contact Support when you see this message.

Please check for status updates under the Service Updates section on https://support.dydacomp.com/Announcements/. Email updates will be sent once a root cause is confirmed with a potential resolution.

We apologize for this disruption.

Thank you for being a valued SiteLINK and Freestyle Software client.

SiteLINK Team

*updated 09/10/2020
Review the latest SiteLINK Go Live Blackout Dates on our KB: kb.dydacomp.com/article/AA-01138.

No SiteLINK stores will be scheduled to Go Live between Friday 11/13/2020 and Monday 12/07/2020. No exceptions.

Go Live between Tuesday 12/08/2020 and Thursday 12/17/2020 must be approved/scheduled prior to 11/12/2020.

No SiteLINK stores will be scheduled to Go Live between Friday 12/18/2020 and Tuesday 01/05/2021. No exceptions.


A "Go Live" is the date we've scheduled to upgrade or convert your live SiteLINK store to its updated version. Go Lives cover new SiteLINK stores, SiteLINK store upgrades, and SiteLINK SQL conversions.