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Shippo Maintenance Announcement 03/16/2019
Product: MOM, MOM

Dear Freestyle Software Customers,
For those of you using MOM Shipping Services powered by Shippo, please note the following:

Shippo has announced a Routine Database Maintenance Notice.
It is scheduled for Saturday, the 16th of March 2019 at 11pm PDT/2am EDT.
Their team will be performing a routine maintainence to the transactional databases.
They estimate the maintenance will take approximately one hour.  They do not expect any service disruption,
but there might be a small windown of time in which API response times may be higher than normal.

Start Date/Time
Mar 16, 11pm PDT/2am EDT

Estimate duration

1 Hour

Components Affected

Shippo Web Dashboard

View fill schedule maintenance detais here

Software For Life - 2019 Office Hours Sessions Schedule
Product: MOM, SiteLINK

Dear Freestyle Software customers,

Happy New Year!
With the new year comes very new and exciting opportunities for collaboration and success.
One of the many benefits of being a Software For Life Customer (S.F.L.), is the ability to attend and participate in our Office Hours Sessions.

Here is our 2019 schedule. These dates and topics are subject to change.
We value your input, so if you see that there are topics you would like to discuss but are not present, please let us know.
Email MOMSupport@freestyle solutions and use subject: OFFICE HOURS Comments

02/06/2019 - 3:00pm EST 2018 in Review & 2019 Planning
02/27/2019 - 3:00pm EST Managing Inventory
03/27/2019 - 3:00pm EST Best Practices M.O.M.
04/30/2019 - 3:00pm EST Best Practices SiteLINK
05/29/2019 - 3:00pm EST Best Practices Cart Connectors
06/26/2019 - 3:00pm EST System Maintenance
07/31/2019 - 3:00pm EST Open Forum
08/28/2019 - 3:00pm EST Preparing For The Busy Season
09/30/2019 - 3:00pm EST Payment Processing
10/30/2019 - 3:00pm EST Order Processing
11/06/2019 - 3:00pm EST Shipping
12/11/2019 - 3:00pm EST Open Forum
Latest ACVM Data Update is now available - Current ACVM Data will expire 12/29/18
Product: MOM, SiteLINK

Dear Freestyle Software Customer, 

This is a reminder that the current ACVM data will expire on December 29th , 2018. 

The latest  ACVM data will be valid until March 30th, 2019.

It is now available for download.  Please note we recommend using Chrome as the browser for access and download.

Please use the link below to access the instructions in order to update your ACVM Data for MOM.

ACVM updates via dvd are no longer being provided.  
Please proceed to download the latest ACVM update by following the attached pdf. 


M.O.M Support Team

P.S. If you need help with ACVM please check out our knowledge base article below.
Freestyle Solution Product Survey 2018
Product: MOM, SiteLINK

We recently sent out our product survey and just in case you missed it below is a copy of the email..

Dear Freestyle Customer,

As part of our effort to enable more customer feedback in our product planning and roadmap we are sending you this survey to help us start this process. This survey is designed to help us focus on those topics and issues that are important to many customers, of course the more responses we get the better informed we are about where to focus.

We will take this feedback and look to combine it with input from what we see in industry trends, regulatory and security requirements, helpdesk tickets, partner feedback and other sources. But your input does not end there. We also plan to convene focus groups that will enable us to debate the finer details and capture the requirements associated with the priority topics. There will be opportunities to be beta testers and participate in showcasing the product to other members of the focus groups and beyond.

First we ask for your help in establishing the priority areas for us to focus on.

Thank you for taking the time to complete the survey and thank you for being a Freestyle customer.

Please complete the Freestyle Product Survey here.

Tony Kyberd
Freestyle Solutions

Software For Life - New Program From Freestyle
Product: MOM, BizSync

Dear Freestyle Customer,

By now, you will know that Freestyle was recently acquired by Fog Software Group, a division of Constellation Software. We are excited to be a part of the Fog family and look forward to taking advantage of their considerable strength and experience in the software industry to deliver even more value to our loyal customers.

We also want to share with you the introduction of a new and enhanced software support and maintenance program called Software for Life, to better address the needs of our customers and maximize the return on your software investment.

In short, this program provides for customers who are current with a Software for Life support and maintenance contract access to future upgrades for their core licensed products for no additional fee other than your ongoing support and maintenance fees.

In addition, we will be introducing some new services and tools that will only be available to the Software for Life customers.

Launching in June 2018 the Software for Life program is available with your next maintenance and support renewal. At that time, you will notice an increase over the previous year. Introducing this change allows us to better invest the necessary time and resources required to provide long term protection for your software investment and remove future upgrade fees.

We will be in contact soon to discuss the program in further detail or if you would like to find out more information prior to your next renewal date please contact us at sales@freestylesolutions.com

Thank you for being a Freestyle customer, our relationship with you is our highest priority. We look forward to a mutually beneficial partnership for years to come.


Your Freestyle Software Team 
Breaking: Fog Software Group Fog, a division of Vela Software, has completed the acquisition of Freestyle Solutions Freestyle.
Product: MOM, SiteLINK

Fog Software Group ("Fog"), a division of Vela Software, has completed the acquisition of Freestyle Solutions ("Freestyle").

Parsippany, NJ-based Freestyle provides essential order, inventory and customer management solutions that integrate easily with eCommerce platforms, driving efficiency, productivity, insight and growth for retail and fulfillment businesses.  The Freestyle solutions helps small- to medium-sized companies grow faster by automating critical back-office functions to support an expanded eCommerce presence.

Following the acquisition, Freestyle will operate as Freestyle Software, Inc., an independent division of Fog Software.

Click here for full Press Release

Fedex Ship Manager Server Version 15 Now Available.
Product: MOM
Click here to get more details.

FedEx Ship Manager Server version 15 is now Available with the latest program update for the following M.O.M. versions:

  • M.O.M. 8.05
  • M.O.M. 9 
  • M.O.M. 10

FedEx SMS 15 Intelligent Mail Package Barcode (IMPB) now complies with USPS requirement.

This now allows the use of FedEx SmartPost with your M.O.M. System.   

To get started please contact your FedEx rep to assist with the installation of FedEx SMS 15.

Need further assistance with the installation? 

  • Refer to the attached Setup and Daily Use document.
  • Contact our support team.

M.O.M. Support Team

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