Dear Freestyle Software Customer,

Freestyle Software will be closed on Monday, September 3rd in observance of the Labor Day Holiday .

Dear Freestyle Software Customer,

This is a reminder that the current ACVM data will expire on August 28th , 2018. 

It is now available for download.  Please note we recommend using Chrome as the browser for access and download.

We've attached the ACVM Download and Installation Guide for reference . 

ACVM updates via dvd are no longer being provided.  
Please proceed to download the latest ACVM update by following the attached pdf. 

Thanks,

M.O.M Support Team
973-237-0300
momsupport@freestylesolutions.com

P.S. If you need help with ACVM please check out our knowledge base article below.
http://kb.dydacomp.com/article/AA-01163  

We recently sent out our product survey and just in case you missed it below is a copy of the email..

Dear Freestyle Customer,

As part of our effort to enable more customer feedback in our product planning and roadmap we are sending you this survey to help us start this process. This survey is designed to help us focus on those topics and issues that are important to many customers, of course the more responses we get the better informed we are about where to focus.

We will take this feedback and look to combine it with input from what we see in industry trends, regulatory and security requirements, helpdesk tickets, partner feedback and other sources. But your input does not end there. We also plan to convene focus groups that will enable us to debate the finer details and capture the requirements associated with the priority topics. There will be opportunities to be beta testers and participate in showcasing the product to other members of the focus groups and beyond.

First we ask for your help in establishing the priority areas for us to focus on.

Thank you for taking the time to complete the survey and thank you for being a Freestyle customer.

Please complete the Freestyle Product Survey here.

Tony Kyberd
President
Freestyle Solutions

Freestyle Software is closed this 4th of July,  in observance of Independence Day.

If you are a M.O.M. Platinum Support customer or a Software For Life Program customer and unable to process orders or a SiteLINK customer and your site is down, please call Technical Support at 973-237-0300 and emergency personnel will be notified via a pager service.  For all other inquiries, please contact Freestyle Software July 5th after 9:00AM. 

Additionally, we offer a wide variety of support options beyond calling or emailing for support. Such as Support via built-in "Help" within M.O.M. and within our content rich Knowledgebase, filled with articles and videos and is always accessible with a valid support contract. Check out our Support Portal as well, there you will find Announcements, program updates, webinars, Trending issues.

Dear Freestyle Software Customer,

This is a reminder that the current ACVM data will expire on April 30th, 2018.

The latest  ACVM data will be valid until   August 28th , 2018.

It is now available for download.  Please note we recommend using Chrome as the browser for access and download.

We've attached the ACVM Download and Installation Guide for reference . 

ACVM updates via dvd are no longer being provided.  
Please proceed to download the latest ACVM update by following the attached pdf. 

Thanks,

M.O.M Support Team
973-237-0300
momsupport@freestylesolutions.com

P.S. If you need help with ACVM please check out our knowledge base article below.
http://kb.dydacomp.com/article/AA-01163  

Dear Freestyle Customer,

By now, you will know that Freestyle was recently acquired by Fog Software Group, a division of Constellation Software. We are excited to be a part of the Fog family and look forward to taking advantage of their considerable strength and experience in the software industry to deliver even more value to our loyal customers.

Fog Software Group ("Fog"), a division of Vela Software, has completed the acquisition of Freestyle Solutions ("Freestyle").

Parsippany, NJ-based Freestyle provides essential order, inventory and customer management solutions that integrate easily with eCommerce platforms, driving efficiency, productivity, insight and growth for retail and fulfillment businesses.  The Freestyle solutions helps small- to medium-sized companies grow faster by automating critical back-office functions to support an expanded eCommerce presence.

Following the acquisition, Freestyle will operate as Freestyle Software, Inc., an independent division of Fog Software.

Click here for full Press Release

This is a reminder that the current ACVM data will expire on January 28th, 2018 .

The latest  ACVM data will be valid until   April 30 th, 2018.

It is now available for download.  Please note: we recommend using Chrome as the browser for access and download.

If you have any issues please contact  M.O.M. Support at:

973-237-0300
momsupport@freestylesolutions.com

Please use the link below to  access instructions  pdf,  which contains also the link to download the ACVM data.
http://kb.dydacomp.com/article/AA-01163  

Please join us as we offer a series of Support Webinars in preparation for the 2017 Busy Season.
Check out the Schedule of webinars.  If you don't see  topics you are interested in, click here .
*Schedule is subject to change. Keep checking the page for any changes.

Dear Customer,    

M.O.M. update for March is now available for download from the Support Section of our website!

Included in this incremental Patch Release are listed below:

    * [Improvement] Support for Master Card 2-series cards.
    * [Improvement] HTTPS option on a single product publish.
    * [Fix] Resolved UPS Residential and Aircharges are no longer added twice.
    * [Fix] Resolved Error 12 variable lo_select in list status pending screen.
    * [Fix] Resolved Remember last look up issue on stock form reports.
    * [Fix] Resolved Invalid password issue when using save as option.
    * [Fix] Resolved Missing descriptions on report filters.
    * [Fix] Resolved Amazon tax import.

For the full list of the Patch Release, please visit release notes below.

http://support.dydacomp.com/readme10.0.htm
http://support.dydacomp.com/readme9.0.htm
http://support.dydacomp.com/readme8.05.htm

We're available at 973-237-0300 to answer your questions and/or to provide help.

Thank you,

M.O.M. Support Team
973-237-0300
momsupport@freestylesolutions.com  .

Dear Customer,

As the Busy Season ramps up, Maintenance of the M.O.M. Application and Databases will become Essential to ensure all systems are

running Efficiently and System Downs are Avoided or Minimized.  

We have compiled the most common maintenance related topics from our knowledge base articles/webinars and created the

Maintenance Cheat Sheet.

• Backup - Create daily back ups to protect your data and avoid losing customer data / orders data / purchase order data / etc ...
• How to back up M.O.M. Premium (SQL Databases) 
• How to back up M.O.M. VFP (FoxPro Databases) 
• Watch Video on how to make a M.O.M. backup on the SQL server
• Watch Video on SQL Best Practices including BACKUPS.  
• Restoring M.O.M. SQL Databases - Restore most recent backup after system/server crash. 
• Log Files for M.O.M. SQL -  Log Files getting too big ? Shrink the log file and Avoid a common System Down issue "No Disc Space". 
• SQL Server Maintenance Plan for M.O.M. - Automate Backups , Rebuild Index , Clean Up History and More . 

• Reindex - Reindexing will optimize the performance of the M.O.M. application. 
• How to reindex M.O.M. VFP (FoxPro)
• How to reindex M.O.M. Premium (SQL)
• Workstation Installs - One of the most common calls to support is installing/reinstalling workstations during busy season. 
• Reasons for workstations installs:
• New / Seasonal Employees
• Permission Issues on Computer ( Windows 7 and Up ) 
• SQL User Setup 
• New/Upgraded Computer
• Check out this webinar for all you need to know About Workstation Install
• Program Updates - How to apply program updates in M.O.M. and more !
• ACVM - Learn how to Install , Maintain and Troubleshoot ACVM. (Address Correction & Validation Module)
• Shipping Rate Update - Before starting your busy season make sure to update M.O.M. with the latest shipping rates (UPS,FedEx,USPS)
  

• All About Shipping ( webinar recording )
• All About Order Editing ( webinar recording )
• Managing Holiday Orders (video tutorial)
• Big Picture MOM Setup Before a Busy Season (webinar recording)
• Guide to Training Seasonal Help (PDF)
• Streamlining Your Technical Support Call (PDF)

Dear Customer,
We have been informed that Paypal is experiencing service interruptions.
Provided below is a notice from their site:

"As a customer of Dyn Inc., PayPal is experiencing brief interruptions in service. This has prevented some of our customers from being able to pay with PayPal in certain regions. PayPal was not attacked directly, nor were any of our core services to business impacted in the disruption. We are sorry for the inconvenience, and remain committed to giving our customers around the world trusted and reliable ways to manage and move their money."

Check out the announcement on PayPals site for clients to check status and this announcement is provided here  https://www.paypal.com/us/selfhelp/home
also provided are links to an article on The Next Web site reporting the issue and Dyn, Inc incident site

The Next Web page  https://www.google.com/amp/thenextweb.com/security/2016/10/21/massive-ddos-attack-dyn-dns-causing-havoc-online/%3famp=1

Dyn, Inc's incident page  https://www.dynstatus.com/incidents/nlr4yrr162t8

This email is part of our  Busy Season Prep series, where you'll be receiving a variety of handy advice & tips for preparing MOM for the busy season.

Every now and then we like to highlight a video from our archives when we think it will be useful.

Re-introducing... Managing Holiday Orders.

In 18 minutes, Paul Mendelsohn discusses:

• How to create simple gift orders
• Handling gift orders for multiple recipients
• Scheduling different days to send out your gift items
• Choosing different shipping methods for your line items, in case you have a single order whose items need to go out at different times
• How to generate and send out gift reorder notices to anyone who's placed a gift order with you before
• How to print gift messages & greetings on packing slips or shipping labels

Download this video at any time here  *
(Log in using your license # and zip code)

Even though we originally created this video for MOM v8 (and it was before our company name change), the steps are 100% applicable to newer versions of MOM.

Sincerely,

MOM Support Team
973-237-0300
momsupport@freestylesolutions.com

* In case the link is not working correctly, copy & paste the following URL into your favorite web browser: http://dydacomp.host4kb.com/article/AA-00810

FedEx Ship Manager Server version 15 is now Available with the latest program update for the following M.O.M. versions:

• M.O.M. 8.05
• M.O.M. 9 
• M.O.M. 10

FedEx SMS 15 Intelligent Mail Package Barcode (IMPB) now complies with USPS requirement.

This now allows the use of FedEx SmartPost with your M.O.M. System.   

To get started please contact your FedEx rep to assist with the installation of FedEx SMS 15.

Need further assistance with the installation? 

• Refer to the attached Setup and Daily Use document.
• Contact our support team.

M.O.M. Support Team
973-237-0300
momsupport@freestylesolutions.com

Busy Season Prep series: Big Picture MOM Setup Before A Busy Season

In leading up to the busy season, this webinar touches upon critical areas of your operation, that will allow you to be more effective and better prepared for issues that may come up.

We also made some revisions:

**Updated Support and Contact information for upcoming Busy Season 2016. **

***This webinar was first published Friday, August 21, 2015.*** For owners and managers (and anyone who wants a big picture view)...In next week's webinar, you'll see the "busy season problems" we hear most from MOM users. We'll share the big issues our clients have reported over the years so that YOU can minimize and avoid those issues entirely this year -- and every year going forward. high-level recommendations for: Ensuring shipping accuracy and setup. MOM settings to configure BEFORE your busy season strikes. Handling your inventory earlier to avoid problems later. Reconciling & accounting best practices. And more! click here to see the full webinar

PDF document with our response to Authorize.net's email about Akamai Sure Route.

*updated 09/17/2018
Review the latest SiteLINK Go Live Blackout Dates on our KB: kb.dydacomp.com/article/AA-01138.

SiteLINK Go Lives will be limited to Tuesdays and Wednesdays now through 10/15/2018.
After 11/09/2018 Go Live availability will be limited due to the typical busy retail season.

A "Go Live" is the date we've scheduled to upgrade or convert your live SiteLINK store to its updated version. Go Lives cover new SiteLINK stores, SiteLINK store upgrades, and SiteLINK SQL conversions.